RETURN & EXCHANGE POLICY

At EarthMuse, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Return Eligibility

Returns are accepted only if:

• The product received is damaged during transit.
• The wrong product was delivered.
• The product is defective upon delivery.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Opened products
• Used products
• Products with damaged seals
• Products purchased during special promotions or clearance sales

Return Request Timeline

Customers must notify us within 48 hours of delivery by emailing support@earthmuse.in with:

• Order Number
• Product Photos
• Description of the issue

Exchange Policy

Eligible products may be exchanged for the same item if stock is available.

Refund Process

Once the return is approved and inspected:

• Refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error.

Contact Us

For returns, exchanges, or refund inquiries:

Email: Hello@earthmuse.in
Website: www.earthmuse.in